Customer Satisfaction Guaranteed

At SILKSKIN, we take pride in the quality of our leather goods and gifting items. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help!

Return Policy

• Eligibility for Returns: You may return unused and unworn items within 15 days of the purchase date for a full refund. Items must be in their original packaging with all tags attached.
• Non-Returnable Items: Customized or personalized items, as well as gift cards, are non-returnable.
• Return Process: To initiate a return, please contact our customer service team at info@silkskinonline.com with your order number and reason for the return. We will provide you with a return authorization and instructions.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

Exchange Policy

• Eligibility for Exchanges: If you would like to exchange an item for a different size or color, please contact us within 15 days of your purchase. Items must be unused and in their original packaging.
• Exchange Process: To initiate an exchange, reach out to our customer service team at Info@silkskinonline.com. We will guide you through the process and may provide a return authorization.
• Shipping for Exchanges: For exchanges, the customer is responsible for return shipping costs. We will cover the shipping cost for the new item once the return is received.

Refunds

• Processing Time: Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
• Confirmation: You will receive a confirmation email or call once your return has been processed.